Service Jam Toolkit
  1. Sector
  2. Field
  3. Tools

Social NGO

Service Jam Toolkit recommends the tools and methods below for your design process. The framework that resulted from the research is highly recommended for service innovation.

Service design is a creative process: not every tool or method listed is necessarily required, and any modification of a tool to better suit specific needs is welcome.

How to read the cards

Number of Projects: projects in this sector and field that used the tool. Sum of Projects Scores: those projects' evaluation scores added up. Project Score: the average score (sum ÷ number). Rating: the ranking value from the thesis; tools are listed with the highest rating first.

Ideation phase8 tools

  1. Brainstorming

    Sum of Projects Scores
    116
    Number of Projects
    20
    Project Score
    5.80
    Rating
    3.23

  2. Problem Definition

    Sum of Projects Scores
    28
    Number of Projects
    4
    Project Score
    7.00
    Rating
    1.38

  3. Ideation

    Sum of Projects Scores
    12
    Number of Projects
    2
    Project Score
    6.00
    Rating
    1.00

  4. Mind Mapping

    Sum of Projects Scores
    7
    Number of Projects
    1
    Project Score
    7.00
    Rating
    1.00

  5. Design Challenge

    Sum of Projects Scores
    6
    Number of Projects
    1
    Project Score
    6.00
    Rating
    0.88

  6. Design Scenarios

    Sum of Projects Scores
    6
    Number of Projects
    1
    Project Score
    6.00
    Rating
    0.88

  7. Idea Selection - COCD Box

    Sum of Projects Scores
    6
    Number of Projects
    1
    Project Score
    6.00
    Rating
    0.88

  8. Ideation Lotus Blossom

    Sum of Projects Scores
    6
    Number of Projects
    1
    Project Score
    6.00
    Rating
    0.88

Research phase18 tools

  1. Personas

    Sum of Projects Scores
    140
    Number of Projects
    24
    Project Score
    5.83
    Rating
    1.66

  2. Customer Journey Map

    Sum of Projects Scores
    74
    Number of Projects
    12
    Project Score
    6.17
    Rating
    1.01

  3. Storyboards

    Sum of Projects Scores
    63
    Number of Projects
    11
    Project Score
    5.73
    Rating
    0.93

  4. Contextual Sketching

    Sum of Projects Scores
    24
    Number of Projects
    4
    Project Score
    6.00
    Rating
    0.56

  5. Stakeholder Map

    Sum of Projects Scores
    22
    Number of Projects
    4
    Project Score
    5.50
    Rating
    0.53

  6. Contextual Interviews

    Sum of Projects Scores
    8
    Number of Projects
    1
    Project Score
    8.00
    Rating
    0.50

  7. Research Synthesis

    Sum of Projects Scores
    8
    Number of Projects
    1
    Project Score
    8.00
    Rating
    0.50

  8. Service Staging

    Sum of Projects Scores
    13
    Number of Projects
    2
    Project Score
    6.50
    Rating
    0.47

  9. User Interviews

    Sum of Projects Scores
    13
    Number of Projects
    2
    Project Score
    6.50
    Rating
    0.47

  10. Field Research

    Sum of Projects Scores
    12
    Number of Projects
    2
    Project Score
    6.00
    Rating
    0.44

  11. Service Concept Diagram

    Sum of Projects Scores
    7
    Number of Projects
    1
    Project Score
    7.00
    Rating
    0.44

  12. Framing - Research Questions

    Sum of Projects Scores
    6
    Number of Projects
    1
    Project Score
    6.00
    Rating
    0.39

  13. Map of Touchpoints

    Sum of Projects Scores
    6
    Number of Projects
    1
    Project Score
    6.00
    Rating
    0.39

  14. Mood Board

    Sum of Projects Scores
    6
    Number of Projects
    1
    Project Score
    6.00
    Rating
    0.39

  15. Persona Dimensions

    Sum of Projects Scores
    6
    Number of Projects
    1
    Project Score
    6.00
    Rating
    0.39

  16. Secondary Research

    Sum of Projects Scores
    6
    Number of Projects
    1
    Project Score
    6.00
    Rating
    0.39

  17. System Map

    Sum of Projects Scores
    6
    Number of Projects
    1
    Project Score
    6.00
    Rating
    0.39

  18. Service Blueprints

    Sum of Projects Scores
    6
    Number of Projects
    1
    Project Score
    6.00
    Rating
    0.39

Prototype and test phase16 tools

  1. Wireframing

    Sum of Projects Scores
    83
    Number of Projects
    15
    Project Score
    5.53
    Rating
    1.28

  2. Desktop Walkthrough

    Sum of Projects Scores
    53
    Number of Projects
    9
    Project Score
    5.89
    Rating
    0.93

  3. Business Model Canvas

    Sum of Projects Scores
    50
    Number of Projects
    9
    Project Score
    5.56
    Rating
    0.91

  4. Serivce Blueprints

    Sum of Projects Scores
    28
    Number of Projects
    4
    Project Score
    7.00
    Rating
    0.69

  5. Observation

    Sum of Projects Scores
    7
    Number of Projects
    1
    Project Score
    7.00
    Rating
    0.50

  6. Feasibility Roadmap

    Sum of Projects Scores
    6
    Number of Projects
    1
    Project Score
    6.00
    Rating
    0.44

  7. User Insights

    Sum of Projects Scores
    6
    Number of Projects
    1
    Project Score
    6.00
    Rating
    0.44

  8. Motivation Matrix

    Sum of Projects Scores
    6
    Number of Projects
    1
    Project Score
    6.00
    Rating
    0.44

  9. Sketch Sheet

    Sum of Projects Scores
    6
    Number of Projects
    1
    Project Score
    6.00
    Rating
    0.44

  10. System Overview

    Sum of Projects Scores
    6
    Number of Projects
    1
    Project Score
    6.00
    Rating
    0.44

  11. Test & Evaluation

    Sum of Projects Scores
    6
    Number of Projects
    1
    Project Score
    6.00
    Rating
    0.44

  12. Test Preparation

    Sum of Projects Scores
    6
    Number of Projects
    1
    Project Score
    6.00
    Rating
    0.44

  13. Service Blueprints

    Sum of Projects Scores
    6
    Number of Projects
    1
    Project Score
    6.00
    Rating
    0.44

  14. Emotional Map

    Sum of Projects Scores
    5
    Number of Projects
    1
    Project Score
    5.00
    Rating
    0.38

  15. Service Mapping

    Sum of Projects Scores
    5
    Number of Projects
    1
    Project Score
    5.00
    Rating
    0.38

  16. Service Prototypes

    Sum of Projects Scores
    5
    Number of Projects
    1
    Project Score
    5.00
    Rating
    0.38

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