Service Jam Toolkit
  1. Sector
  2. Field
  3. Tools

Public Healthcare

Service Jam Toolkit recommends the tools and methods below for your design process. The framework that resulted from the research is highly recommended for service innovation.

Service design is a creative process: not every tool or method listed is necessarily required, and any modification of a tool to better suit specific needs is welcome.

How to read the cards

Number of Projects: projects in this sector and field that used the tool. Sum of Projects Scores: those projects' evaluation scores added up. Project Score: the average score (sum ÷ number). Rating: the ranking value from the thesis; tools are listed with the highest rating first.

Ideation phase2 tools

  1. Brainstorming

    Sum of Projects Scores
    11
    Number of Projects
    2
    Project Score
    5.50
    Rating
    3.75

  2. Ideation

    Sum of Projects Scores
    5
    Number of Projects
    1
    Project Score
    5.00
    Rating
    3.00

Research phase9 tools

  1. Storyboards

    Sum of Projects Scores
    19
    Number of Projects
    3
    Project Score
    6.33
    Rating
    1.04

  2. Field Research

    Sum of Projects Scores
    7
    Number of Projects
    1
    Project Score
    7.00
    Rating
    0.89

  3. Personas

    Sum of Projects Scores
    12
    Number of Projects
    2
    Project Score
    6.00
    Rating
    0.89

  4. Customer Journey Map

    Sum of Projects Scores
    10
    Number of Projects
    2
    Project Score
    5.00
    Rating
    0.78

  5. Contextual Sketching

    Sum of Projects Scores
    5
    Number of Projects
    1
    Project Score
    5.00
    Rating
    0.67

  6. Stakeholder Map

    Sum of Projects Scores
    5
    Number of Projects
    1
    Project Score
    5.00
    Rating
    0.67

  7. User Interviews

    Sum of Projects Scores
    5
    Number of Projects
    1
    Project Score
    5.00
    Rating
    0.67

  8. Empathy Map

    Sum of Projects Scores
    5
    Number of Projects
    1
    Project Score
    5.00
    Rating
    0.67

  9. Framing - Research Questions

    Sum of Projects Scores
    5
    Number of Projects
    1
    Project Score
    5.00
    Rating
    0.67

Prototype and test phase4 tools

  1. Business Model Canvas

    Sum of Projects Scores
    25
    Number of Projects
    4
    Project Score
    6.25
    Rating
    2.56

  2. Wireframing

    Sum of Projects Scores
    22
    Number of Projects
    4
    Project Score
    5.50
    Rating
    2.38

  3. Service Roleplay

    Sum of Projects Scores
    7
    Number of Projects
    1
    Project Score
    7.00
    Rating
    2.00

  4. Desktop Walkthrough

    Sum of Projects Scores
    10
    Number of Projects
    2
    Project Score
    5.00
    Rating
    1.75

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