Service Jam Toolkit
  1. Sector
  2. Field
  3. Tools

Public Government

Service Jam Toolkit recommends the tools and methods below for your design process. The framework that resulted from the research is highly recommended for service innovation.

Service design is a creative process: not every tool or method listed is necessarily required, and any modification of a tool to better suit specific needs is welcome.

How to read the cards

Number of Projects: projects in this sector and field that used the tool. Sum of Projects Scores: those projects' evaluation scores added up. Project Score: the average score (sum ÷ number). Rating: the ranking value from the thesis; tools are listed with the highest rating first.

Ideation phase1 tool

  1. Brainstorming

    Sum of Projects Scores
    12
    Number of Projects
    2
    Project Score
    6.00
    Rating
    8.00

Research phase2 tools

  1. Personas

    Sum of Projects Scores
    25
    Number of Projects
    4
    Project Score
    6.25
    Rating
    5.13

  2. Storyboards

    Sum of Projects Scores
    18
    Number of Projects
    3
    Project Score
    6.00
    Rating
    4.50

Prototype and test phase2 tools

  1. Desktop Walkthrough

    Sum of Projects Scores
    20
    Number of Projects
    3
    Project Score
    6.67
    Rating
    4.83

  2. Wireframing

    Sum of Projects Scores
    19
    Number of Projects
    3
    Project Score
    6.33
    Rating
    4.67

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