Service Jam Toolkit
  1. Sector
  2. Field
  3. Tools

Public Education

Service Jam Toolkit recommends the tools and methods below for your design process. The framework that resulted from the research is highly recommended for service innovation.

Service design is a creative process: not every tool or method listed is necessarily required, and any modification of a tool to better suit specific needs is welcome.

How to read the cards

Number of Projects: projects in this sector and field that used the tool. Sum of Projects Scores: those projects' evaluation scores added up. Project Score: the average score (sum ÷ number). Rating: the ranking value from the thesis; tools are listed with the highest rating first.

Ideation phase4 tools

  1. Brainstorming

    Sum of Projects Scores
    60
    Number of Projects
    10
    Project Score
    6.00
    Rating
    4.00

  2. Ideation

    Sum of Projects Scores
    20
    Number of Projects
    3
    Project Score
    6.67
    Rating
    2.42

  3. Design Challenge

    Sum of Projects Scores
    6
    Number of Projects
    1
    Project Score
    6.00
    Rating
    1.75

  4. Design Scenarios

    Sum of Projects Scores
    5
    Number of Projects
    1
    Project Score
    5.00
    Rating
    1.50

Research phase11 tools

  1. Personas

    Sum of Projects Scores
    82
    Number of Projects
    14
    Project Score
    5.86
    Rating
    1.81

  2. Customer Journey Map

    Sum of Projects Scores
    61
    Number of Projects
    10
    Project Score
    6.10
    Rating
    1.46

  3. Storyboards

    Sum of Projects Scores
    50
    Number of Projects
    8
    Project Score
    6.25
    Rating
    1.30

  4. Field Research

    Sum of Projects Scores
    26
    Number of Projects
    4
    Project Score
    6.50
    Rating
    0.95

  5. Empathy Map

    Sum of Projects Scores
    25
    Number of Projects
    4
    Project Score
    6.25
    Rating
    0.93

  6. System Map

    Sum of Projects Scores
    15
    Number of Projects
    2
    Project Score
    7.50
    Rating
    0.86

  7. Map of Touchpoints

    Sum of Projects Scores
    8
    Number of Projects
    1
    Project Score
    8.00
    Rating
    0.82

  8. Stakeholder Map

    Sum of Projects Scores
    18
    Number of Projects
    3
    Project Score
    6.00
    Rating
    0.82

  9. Contextual Sketching

    Sum of Projects Scores
    18
    Number of Projects
    3
    Project Score
    6.00
    Rating
    0.82

  10. Workflow

    Sum of Projects Scores
    7
    Number of Projects
    1
    Project Score
    7.00
    Rating
    0.73

  11. Touchpoints Matrix

    Sum of Projects Scores
    5
    Number of Projects
    1
    Project Score
    5.00
    Rating
    0.55

Prototype and test phase11 tools

  1. Wireframing

    Sum of Projects Scores
    67
    Number of Projects
    11
    Project Score
    6.09
    Rating
    1.55

  2. Desktop Walkthrough

    Sum of Projects Scores
    45
    Number of Projects
    8
    Project Score
    5.63
    Rating
    1.24

  3. Business Model Canvas

    Sum of Projects Scores
    42
    Number of Projects
    7
    Project Score
    6.00
    Rating
    1.18

  4. Motivation Matrix

    Sum of Projects Scores
    8
    Number of Projects
    1
    Project Score
    8.00
    Rating
    0.82

  5. Interaction Diagrams

    Sum of Projects Scores
    7
    Number of Projects
    1
    Project Score
    7.00
    Rating
    0.73

  6. Service Blueprints

    Sum of Projects Scores
    7
    Number of Projects
    1
    Project Score
    7.00
    Rating
    0.73

  7. Elevator Pitch

    Sum of Projects Scores
    7
    Number of Projects
    1
    Project Score
    7.00
    Rating
    0.73

  8. Social Business Model Canvas

    Sum of Projects Scores
    6
    Number of Projects
    1
    Project Score
    6.00
    Rating
    0.64

  9. User Insights

    Sum of Projects Scores
    6
    Number of Projects
    1
    Project Score
    6.00
    Rating
    0.64

  10. Experience Map

    Sum of Projects Scores
    5
    Number of Projects
    1
    Project Score
    5.00
    Rating
    0.55

  11. Service Prototypes

    Sum of Projects Scores
    5
    Number of Projects
    1
    Project Score
    5.00
    Rating
    0.55

← Other public fields · Start over