Service Jam Toolkit
  1. Sector
  2. Field
  3. Tools

Private Manufacturing

Service Jam Toolkit recommends the tools and methods below for your design process. The framework that resulted from the research is highly recommended for service innovation.

Service design is a creative process: not every tool or method listed is necessarily required, and any modification of a tool to better suit specific needs is welcome.

How to read the cards

Number of Projects: projects in this sector and field that used the tool. Sum of Projects Scores: those projects' evaluation scores added up. Project Score: the average score (sum ÷ number). Rating: the ranking value from the thesis; tools are listed with the highest rating first.

Ideation phase2 tools

  1. Brainstorming

    Sum of Projects Scores
    7
    Number of Projects
    1
    Project Score
    7.00
    Rating
    4.00

  2. Mind Mapping

    Sum of Projects Scores
    7
    Number of Projects
    1
    Project Score
    7.00
    Rating
    4.00

Research phase7 tools

  1. Personas

    Sum of Projects Scores
    30
    Number of Projects
    5
    Project Score
    6.00
    Rating
    1.57

  2. Customer Journey Map

    Sum of Projects Scores
    29
    Number of Projects
    5
    Project Score
    5.80
    Rating
    1.54

  3. Storyboards

    Sum of Projects Scores
    17
    Number of Projects
    3
    Project Score
    5.67
    Rating
    1.24

  4. Contextual Sketching

    Sum of Projects Scores
    7
    Number of Projects
    1
    Project Score
    7.00
    Rating
    1.14

  5. Contextual Interviews

    Sum of Projects Scores
    7
    Number of Projects
    1
    Project Score
    7.00
    Rating
    1.14

  6. Empathy Map

    Sum of Projects Scores
    10
    Number of Projects
    2
    Project Score
    5.00
    Rating
    1.00

  7. Persona Dimensions

    Sum of Projects Scores
    5
    Number of Projects
    1
    Project Score
    5.00
    Rating
    0.86

Prototype and test phase5 tools

  1. Wireframing

    Sum of Projects Scores
    25
    Number of Projects
    4
    Project Score
    6.25
    Rating
    2.05

  2. Business Model Canvas

    Sum of Projects Scores
    19
    Number of Projects
    3
    Project Score
    6.33
    Rating
    1.87

  3. Desktop Walkthrough

    Sum of Projects Scores
    18
    Number of Projects
    3
    Project Score
    6.00
    Rating
    1.80

  4. IOT Canvas

    Sum of Projects Scores
    7
    Number of Projects
    1
    Project Score
    7.00
    Rating
    1.60

  5. Consumer Test

    Sum of Projects Scores
    5
    Number of Projects
    1
    Project Score
    5.00
    Rating
    1.20

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